This article is part of the comprehensive guide on different Types of Interviews. Read our related content on Face-to-Face Interviews, Video Interviews, Panel Interviews, and Behavioral Interviews.
We continue the series dedicated to recruitment evaluation methods with phone interviews.
In this article, we will provide insights and tips for conducting effective phone interviews and turning them into an efficient evaluation method.
Role of phone interviews as a screening method
Whenever recruiters hear about phone interviews one word pops up in their mind: screening.
Phone interviews are one of the most efficient screening methods, an initial assessment to evaluate a candidate’s profile, communication skills, and overall fit with the role.
Benefits of Phone Interviews
The main benefit of a phone interview is that it helps recruiters save time and costs. Since there is no need for travel or office expenses, they can be conducted more swiftly.
Another benefit is the level of flexibility. Phone interviews allow recruiters to connect with people no matter the geographical boundaries or time zone. It is also useful for people that can’t attend one-to-one interviews.
Moreover, phone interviews create the context for recruiters to practice active listening and assess each candidate’s level of communication skills.
Preparing for Phone Interviews
Although phone interviews have a couple of benefits that we can’t ignore, there are 3 stages that we think are important to increase their efficiency.
Define Interview Objectives
First and foremost, start with defining the interview objectives. Since you can’t see the candidate personally, having a clear goal in mind becomes even more important. Before starting the interview, make sure that the recruiter has a list of important points they need to follow during the conversation.
Review Candidate’s Application
Secondly, make sure the recruiter reviews the candidate’s application. The phone interview might be impersonal at times, so it is important to adapt the discussion based on the candidate’s profile.
Scheduling and Logistics
Thirdly, since phone interviews are at a distance, scheduling and setting up the necessary logistics is something not to be missed. The candidate should receive a calendar invite with the details, phone number, and the duration of the interview.
Conducting the Phone Interview
The ‘’before stage’’ of the phone interview is just the first step. To make the best out of this type of interview, recruiters have to be aware of some important interview stages.
Introduction and Rapport Building
During phone interviews, introduction is everything since it sets the tone of the conversation. The recruiter is responsible to create a comfortable environment and help the candidate accommodate.
One of our recommendations is to start the interview with a warm welcome and to use the candidate’s name as often as possible.
Asking Effective Questions.
Another important aspect is the questions. Asking the right questions is a skill in itself. Recruiters need to find the balance between asking a set of questions that fulfill the objectives we previously talked about and adapting them to the conversation. Questions can be related to background and expertise, motivation, career goals, interpersonal skills, or behavior.
Active Listening and Probing
Moreover, another crucial skill during a phone interview is active listening. Without any other interference, recruiters should pay attention to what the candidate is saying. Also, note that there should be some follow-up questions to test if there are any inconsistencies in the way the candidate responds.
Assessing Candidate Fit
Last but not least, don’t forget about assessing if the candidate is the right fit for the role and the organization in general.
Conclusion
All in all, phone interviews are an amazing screening tool due to their flexibility, efficiency and cost reduction.
However, preparation is key. Creating the objectives, checking the profile, and setting up the proper context will enable a better interview experience.
Phone Interviews FAQ
How do phone interviews benefit recruiting agencies in the initial candidate assessment process?
Phone interviews help recruiting agencies screen a larger pool of candidates while giving them the flexibility and cost efficiency needed.
What steps should recruiters take to prepare for phone interviews?
To prepare for phone interviews recruiters should set the objectives, review candidates’ profiles and prepare the logistics aspect of it.
How can recruiters establish rapport and build a connection with candidates during phone interviews?
The best way for recruiters to establish rapport is to start the interview with a warm welcome and constantly use the candidate’s name. Moreover, they should clearly communicate expectations and next steps.
What types of questions should recruiters ask during phone interviews to assess candidates effectively?
To assess candidates effectively, recruiters can use questions related to background and expertise, motivation, career goals, interpersonal skills, or behavior.
What factors should recruiters consider when evaluating candidate fit during phone interviews?
When evaluating candidate fit during interviews recruiters should consider the skills and qualifications, communication skills, work ethic, professionalism, and alignment with the career goals.
